Shipping policy

Ridge Line Grooming — Shipping Policy

Order Processing Time: All orders are handcrafted in small batches. Please allow 1 to 2 business days for your order to be packed and shipped (Monday through Friday, excluding holidays). You will receive an automated shipping confirmation email with a tracking number the moment your package leaves our workbench.

Domestic Shipping Rates & Estimates: We offer flat-rate shipping options across the United States and shipping rates are subject to change based on carrier changes. Please review the shipping section upon checkout for rates as they are based on order weight and quantity.

Wholesale Shipping (B2B Only): Shipping charges for bulk barbershop and retail partner orders are calculated at checkout based on total weight and box dimensions, unless otherwise agreed upon via invoice terms. For order above 30lbs, freight delivery will be determined on a case-by-case basis and charged after your order.

Local Delivery (B2B Only): We offer local delivery ONLY to wholesalers and retail shops that are located within our specific delivery ZIP code zones and have been approved in our online store (you would have received an email and registered with our online store). Any orders placed by non-approved b2b customers and/or are outside of this range will be canceled or delayed.

Eligible Local Delivery ZIP Codes: 30101, 30102, 30103, 30120, 30121, 30123, 30132, 30137, 30145, 30147, 30152, 30153, 30157, 30171, 30178, 30179, 30184

Damages & Lost Packages: If your order arrives damaged, or if your tracking stops updating for more than 7 business days, please photograph the items and email us immediately at info@ridgelinegrooming.com so we can make it right.